
Dear readers! We are pleased to present to you the eleventh issue of the journal in 2025. There are a lot of relevant and useful materials in the issue, which, hopefully, will not be ignored.
Dear readers! In September the CeMAT RUSSIA exhibition was held, which showed everyone that innovations and robotics are increasingly penetrating the logistics industry. We can safely say that many technologies are tested here, and only then they go out into the world. However, it is not only CeMAT RUSSIA that demonstrates the prevalence of the digital agenda.
Dear readers! This is the ninth issue of the journal, which turned out to be very rich and diverse. Traditionally, the issue is opened by an analyst. The material by Alina Nasyrova from the Market Guide Agency, dedicated to investments in warehouse complexes in Russia, recalls the importance of developing logistics infrastructure for the integrated development of regions.
Annotation. The purpose of this work is to find relevant ways for various companies to improve the efficiency of logistics systems in customer service, contributing to the development of infrastructure and increasing the attractiveness of companies in the global logistics market. The relevance of the topic is to explain by the growing need to improve the level of customer service in transport and logistics, since the transport sector is inferior to the leading industries in such matters in terms of a variety of services and customer service. The main objectives of the work are to study the logistics system of the company, to choose a way to increase its efficiency in the realities of the business in question, to evaluate their effectiveness and to assess the possibilities of implementation.
Key words. E-commerce, logistics provider, customer service, logistics system.